Frequently Asked Questions

EmiGuru is a cloud-based SaaS platform built specifically for E-Rickshaw showrooms and financiers in India. It helps you manage EMIs, track your vehicle fleet, maintain customer records, and automate WhatsApp payment reminders — all from one single powerful dashboard.

Log in with the enterprise credentials securely provided by EmiGuru. Our technical team will guide you through setting up your initial showroom profile and bulk-importing your legacy customer ledgers during primary onboarding.

Absolutely not. If you can confidently use WhatsApp, you can master EmiGuru. We have painstakingly designed every interactive element for non-technical field owners and agents.

A standard showroom goes fully live within 1–2 hours. We physically handle the heavy lifting by programmatically importing your existing client ledgers so you literally hit the ground running.

The EmiGuru server cron processes daily at dawn. It dynamically sends authorized WhatsApp Business messages individually to customers exactly 3 days before, 1 day before, and rigidly on the true EMI due date, complete with dynamic balance figures and your store name.

Positively. You can digitally log any fragmented amount collected; the ledger instantly re-calculates the persistent remaining balance gracefully. Professional partial payment e-receipts are triggered instantly under these conditions.

Delinquent accounts systematically flag red on the primary dashboard. The system compiles a unified overdue report segment permitting you to drill down by exact days past due, escalating localized collection actions seamlessly from that interface.

Yes. EmiGuru's architecture is meticulously mobile-responsive. Field agents reliably log cash collection entries straight from their mobile browsers without demanding a heavy desktop terminal constraint.

Navigate directly to the "Vehicles" management branch. Instantiate individual units assigning true chassis matrices, specific registration plates, color spec, and battery variables. You can optionally utilize the bulk CSV import pipeline for massive quantities.

Flawlessly. Hardware properties are definitively bound to individual client CRM portfolios. Exposing the full lifecycle history, granular repayment flow, and mechanical status requires just two simple clicks within the interface.

EmiGuru oversees total aggregated inventory—actively monitoring raw chassis units isolated in warehouses awaiting sale alongside distributed financed property. Threshold-triggered stock-low alarms prevent abrupt showroom stock-outs.

All active data transit utilizes secure grade TLS/SSL payload encryption while terminal database resting states rely on strict standard AES-256 logic implementations. Aadhaar configurations and sensitive financial ledgers remain completely quarantined and absolutely never exposed via third-party avenues.

Never. System users possessing adequate executive permissions inherently reserve the rights to permanently export entire relational customer ledgers, payment histories, and overarching analysis packets formatting strictly to normalized CSV & Excel templates anytime.

Architecturally, EmiGuru exists natively in the secure cloud necessitating continuous external communication links. However, the system intelligently caches partial state sessions ensuring physical showroom component failure isolates no permanent cloud data loss.

We permanently allocate prioritized WhatsApp and enterprise email routing paths universally to verified accounts. Support technicians physically respond Monday to Saturday—9:00 AM to 7:00 PM IST strictly enforcing a 4-hour absolute maximum turnaround SLA.

Critically yes. Securing the platform automatically triggers an intensive operational onboarding seminar. We guarantee you, managers, and subordinate staff safely understand the total capacity parameters before officially toggling live data paths.